Commissary Accounts
How do I put money into a client's commissary account? 
Visit the Parole and Probation Department in person at 1101 W. Main Street, Suite 101 in Medford, OR Monday - Friday, 8:00 AM to 5:00 PM.  They accept cash and money orders exclusively.  Provide them with the client's name and date of birth.
Will the client know who deposited the money?

The client will be given a receipt that states the amount deposited and the name of the person depositing the money.

What happens if there is a balance on the account after a client is released?
Funds remaining after a client is released are applied to any program fees that exist on his account.  If there are funds remaining after fees are paid, the balance is mailed to the client minus a $3.00 processing fee.
Dropping Off Items for Clients
What identification do I need to drop off personal items for a client?

Valid picture ID, including passports, state ID cards and state driver's licenses.

When can I drop off items?
Drop-offs can be deposited between 8:00 AM and 2:00 PM.  Prescription medication can be dropped off anytime with prior permission.
What can be dropped off for a client?
  • 2 Sets (2 tops and 2 bottoms) WHITE thermal underwear
  • 6 pairs WHITE socks
  • 1 pair work boots
  • Prescribed medication (must be valid prescription)
  • 1 small bottle Tylenol or Ibuprofen or Aspirin (Not all 3)
  • 1 hair pick
  • Plain BIC type lighter without logos or writing
Client Phone Use
What phone options do clients have to contact people outside of the program?
Clients may use the staff lines to contact members of the community with prior staff approval.  All other phone use is with Legacy phone system.
How do I create a phone/video account?

An account can be created by calling 1-800-483-8314 and follow the instructions.

Who do I contact for trouble-shooting questions with phone/video accounts?

Call Legacy at 1-800-483-8314.

Can I call the client directly?
You may not call the client directly in the program.  However, in some circumstances messages can be relayed to clients for issues such as immediate family emergencies and job offers.
How do I contact a client if there is an emergency?

Call 541-774-6610 or 541-774-4911 and ask to speak with a Community Justice Officer or manager.

Release Dates
How do I find out a client's release date?
To protect clients' confidentiality, we do not give release dates to the public.  The client can share his release date during visitation, his phone calls or through mail correspondence.
Why do clients have multiple release dates?
Most clients have a maximum date, also known as a "hard date."  This is the maximum date the client will stay in the program. The projected release date, or "soft date," is an estimate of when a client will be released based on the work credit he/she may earn by participating successfully in the program.  Dates are always subject to change.